FAQs

1. What types of jewelry do you sell?

We offer a curated selection of bracelets, earrings, rings, and foot chains—designed to blend elegance with everyday wear. Each piece is crafted with care to ensure quality and timeless beauty.

2. Are your products made with real gold or silver?

Our pieces are crafted from high-quality materials. Each product description clearly mentions the metal type, plating, and stone details so you know exactly what you’re purchasing.

3. Do you offer custom jewelry?

Yes! We love creating unique designs. If you’d like something customized (such as engraving or a special design), please contact us at [your email] for more details.

4. How do I care for my jewelry?

• Keep your jewelry away from perfumes, lotions, and harsh chemicals.

• Store each piece in a soft pouch or jewelry box.

• Wipe gently with a soft cloth after wearing to maintain shine.

5. Do you ship internationally?

Yes, we ship worldwide. Shipping costs and delivery times vary by location, and you’ll see the details at checkout.

6. How long will my order take to arrive?

• Domestic orders: 3–7 business days.

• International orders: 7–14 business days (depending on customs).
  We’ll send you a tracking number once your order is shipped.

7. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and secure online payment options available at checkout.

8. Can I return or exchange my order?

Yes, we offer returns or exchanges within 7 days of receiving your order, provided the item is unused and in its original packaging. Please check our Refund Policy page for full details.

9. What if my jewelry arrives damaged?

We take great care in packaging, but if your order arrives damaged, contact us immediately at [your email] with pictures, and we’ll arrange a replacement or refund.

10. How can I contact you?

You can reach us through our Contact Us page, email us @karatcrush. We aim to respond within 24 hours.